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Shipping and delivery

Our aim is to get your items to you at the earliest possible time within your convenience. This is usually within 3 working days but where possible items will be delivered next working day. All details of orders, stock availability and dispatches & delivery dates will be communicated by email.

For orders of or over £120 plus VAT we are happy to be able to offer free postage. Where the invoice total is below £120 plus VAT we will make a charge of £10.20 plus VAT to cover costs and ensure safe carriage of your items. Unfortunately deliveries to the Highlands and islands are classed as non-standard and will incur extra delivery costs, this will be confirmed before dispatch.

Please see our Terms & Conditions for full details of our shipping arrangements

Returns and refunds

We are unable to exchange items that are not damaged, defective or incorrect.

Any goods ordered by the buyer subsequently returned to Ace Cleaning Supplies for any reason other than faulty manufacture, will be subject to a restocking charge equal to 15% of the invoice value of the goods. The forgoing condition is further subject to goods being returned in the condition dispatched, and the responsibility for any costs or charges incurred in the return of such goods to the premises of Ace Cleaning Supplies will be the buyer's.

Items must be returned in the packaging in which they arrived. If not then adequate measures must be taken to ensure a safe return. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective on receipt, we will refund the delivery charges incurred by you in returning the item to us or arrange collection through our preferred carrier.

Ace Cleaning Supplies will check all items returned as damaged or defective. In the event of finding no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

This returns policy does not affect your statutory rights.