Returns and refunds

We've prepared this page to answer the most common questions we receive. If your question isn't answered here or you need more information, please contact us.

We are unable to exchange items that are not damaged, defective or incorrect.

Any goods ordered by the buyer subsequently returned to Ace Cleaning Supplies for any reason other than faulty manufacture, will be subject to a restocking charge equal to 15% of the invoice value of the goods. The forgoing condition is further subject to goods being returned in the condition dispatched, and the responsibility for any costs or charges incurred in the return of such goods to the premises of Ace Cleaning Supplies will be the buyer's.

Items must be returned in the packaging in which they arrived. If not then adequate measures must be taken to ensure a safe return. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective on receipt, we will refund the delivery charges incurred by you in returning the item to us or arrange collection through our preferred carrier.

Ace Cleaning Supplies will check all items returned as damaged or defective. In the event of finding no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

This returns policy does not affect your statutory rights.

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